To date, there are multiple complaints filed with the Better Business Bureau on SMS Fabrics. You can Google “BBB complaints SMS Fabrics” to read some of the material. Many sound just like yours. Sorry you are having such a frustrating problem. Randy
I am aware of the complaints but don't recall seeing any that said they never got their product. Most were for lack of return calls on long overdue orders. I don't think they purposely misstate their delivery dates but i do think they are totally incompetent on estimating it. I am trying my best to cooperate with them rather than aggravate things. That I think would be a sure way to add further delay.
Got an Email today from Charlie., Seems the owner (Doug Pollock) told Charlie he was going to get him some help to work on the order but never followed thru. There is only one person working in the ":mounting board" dept. He is going to go back to the owner and see if he can get some people moved around as promised previously.
I was going to post getting an answer from them is like pulling teeth but am in the process of having a crown replaced and the dentist had no problem removing the old one and fabricating a temporary on site. In about three weeks the new crown will be installed and all for just $2000.00 or about the same as the 51 interior kit. Which makes me realize that for all that's involved in an interior kit the price is not that bad compared to the two hours at the dentist and very little material. Kinda gets me to thinking that either the interior pricing is going to increase substantially or the doors are going to close due to lack of profit. I am just hoping I get the balance of my order before the you know what hits the fan.
Have been trying to reach anyone at SMS by phone today and last Friday but am only getting voice mail. I did just now send another Email so will see if it gets replied to. Well I called the main number and selected the order entry prompt and did reach Leslie. At least good to know the doors are still open.
It would be interesting to know just how many others are in the same boat as you. Must be thousands and they allow each one of you five minutes of production time a week.
When i reached Leslie she said she would get a hold of Charlie and remind him I am looking for some kind of update . If I had an idea of how many orders are ahead of me then I could at least determine if they are working in some kind of orderly fashion. The last notice I got said they stopped taking new door panel orders until the older orders have been filled.
Just spoke with Charlie and he advised they are finishing up the order tomorrow. That would certainly make my day as long as they have both the door panels AND the rear arm rest panels which I sent them in April of 2020.
Hope you can now feel good about your order and plans to move forward. I feel your pain......I've got two new outside door handles on a cargo ship container somewhere in the big pond for several months now. I'm about to the point to just use my old ones and cancel the order! Mines a daily driver anyway!
1937 Chevy 1/2 ton Pickup 1950 Chevy Styleline Deluxe Coupe 1953 Chevy 1/2 ton Panel Delivery
I'd rather walk and carry a Chevy hubcap than ride in a Ferd.
As has been the pattern there has been no confirmation or update as to whether the order was finished so I have again sent an Email requesting status. Probably will have to follow up with a phone call later today.
Tomorrow finally has happened!!! It was over a week since Charlie advised they would probably have my interior panels finished tomorrow so today I called and low and behold they shipped out today via UPS ground and should arrive in about 7-10 days. I'll post a photo when that happens.
Packages arrived today and the panels look good. I called to let them know they arrived and also asked for material for the arm rest. I did not ask the cost and they did not ask for a credit card so I thought perhaps seeing it was such a small piece it might be gratis. Not so as when I checked my Email there was an Invoice for $110.00 dollars-$80 for material (minimum of 1/2 yard) and $30 for shipping. When I asked about payment Leslie advised she had already billed it to my credit card which apparently they kept on file unbeknownst to me. I did advise to remove my card from being on file and also perhaps they could ship USPS flat rate for a lot less. You would think that after waiting a year and 8 months for something promised in 4 months they could at least send enough material at no charge to cover two arm rest. While the upholstery does look good I am glad this purchase is DONE!!! Photo attached-Rear panels still in wrapper.
I can't say they should have but they certainly missed an opportunity score some good customer relations points. I can only guess that they must have had some scrap pieces left over from the panel job.
I am going to guess that they will say if the armrest was part of the door panel it would have been included but since it bolts on it is not. They actually do not list a "complete" kit rather sell the items separately. Once I get my material I am going to forward this complete thread to Ben Pollock who requested I send a review of their product. I don't know his official capacity but am guessing he is related to the owner Doug Pollock.
Material came today and I did post a review on face book and sent an Email to Ben Pollock. Hopefully the information will help them to improve their customer service procedures as their products are excellent.
