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Thanks Jon Since you have a 35 standard I will check on it
Dewane

The best reply I can get is 'they are working on it" . I have been calling the number I used when placing my order and every time the phone has been answered by Leslie who took my order. She is very polite and responsive and does her best to connect me with Kim in customer service. Kim asked that I call her direct line which is simply automated voice reply directing to send an Email for a quicker response. The Email responses are useless reply's such as "we're working on it" or I'll let you know when it ships".

Today I sent an Email to Doug Pollock the owner and got a quick reply. He said they had a problem with the pattern and it is now resolved and the seat covers and door panels will ship in June. I will update when that happens (or not).

Steve, did Kim get back to you yet.

Not since the last missed promise. As I posted above went direct to the owner per his statement on their website regarding customer satisfaction. This month is going fast so it won't be long before they either ship or come up with another missed shipping date.

Emailed the owner (Doug Pollock) a day or so ago with no response. Called just now and spoke with Leslie who reached Doug and advised he would check and get back to me tomorrow. Ten seconds later got an Email from Kim inquiring when they had promised delivery so I copied and pasted Dougs Email of May17th along with the fact that they have been promising delivery "every month" since last September. and so the saga continues.

Well I just got a reply from Doug and he speculates that they should have the balance of the order ready by July 15th.

I have following the saga on SMS. It is the end of the day of the 15th of July.
Did you get a reply?
Dewane
CarDC

No and I will wait until Monday and then send an Email in the AM and will follow up with a phone call if no reply by the PM.

Sent the Email and received a reply that they hope to ship this week. i think progress is finally being made.

Did not receive a shipping notice so another Email has been sent requesting an update. I did get an Email this AM indicating a USPS shipment is being sent. No indication of what it contained so i called and spoke with Lesley.who said it was the seat covers. In my Email to Doug I asked for an update also for the door panels and rear armrest panels as my original armrest panels were sent to them in April of 2020. Now waiting for a reply.

New Email from Doug verifying that the seat covers are shipping today and they will begin working on the door/arm rest panels.

Seat covers arrived today and look good.

Keep pushing, the squeaky hinge gets oiled the fastest. That is my wifes say and I think I messed it up. The squeaky hinge gets oiled first!!!!!!!

Sent a new Email to SMS today requesting an update on the balance of my order (door panels and rear arm rest panels) . Also of note I got an Email from a Ben Pollock requesting feedback on my order . I advised that the order was not complete which was to his surprise and since have not received further communication.

Followed up on the Email with a phone call but was unable to reach Doug Pollock. Spoke with Leslie and she said she would advise Doug that I am looking for an update-again. So the saga continues.

Got an Email today advising it will be another three weeks due to an employee being out with medical issues. (not covid related)

The three weeks have come and gone so a couple days ago I again Emailed Doug. No reply so will follow up with a phone call.

SMS is not all bad in my book. After 15 months they shipped my large special order of top material for 1930-1932 Chevrolet Roadster Deliveries and Pickups. I was not home to receive the shipment but my neighbor arranged to put it in the house. After I inspect it there should be enough for many of those out there that want top material to get some. The strange thing was that I have not been contacted by SMS to tell me it was being shipped. Got a notification from UPS of the shipment and checking my credit card account found the billing for the remainder due and another for shipping.

we purchased a complete interior kit for a 50 chevy convert and another set for a 50 olds 88. the order was placed about 2-3 years ago. got delivery within 2-3 weeks . I'm impressed with quality and fit of their products. sorry they are having shipping problems. mike mccagh

Mike, I did get the seat cover kits and yes they look good. Also I got an Email a few weeks ago that they were halting new orders for door panels sets until they get caught up in production. I have no problems (so far) with the quality of their product but their communications are not exactly great. I don't understand how they can estimate and promote 3-4 months delivery and then take over a year and a half and the order is still not complete.

i understand your frustration steve. i suspect their swamped with orders due to reasonable prices and excellent quality of goods. hopefully they will come thru for you and your chevy. mike mccagh

I called today but was unable to reach Doug. Per Kim he is swamped and unable to respond to all the inquirys. Now someone named Charlie will get back to me with an update.

Email received today saying the panels should be done next week. Interesting that I called and spoke with Lesley who took my original order and always answers the phone. I asked to speak with Doug who she attempted to reach however Kim was the one who responded saying that Charlie ( production supervisor?) would get back to me. The Email was sent by Karen (I am guessing an assistant) and signed Charlie. So I guess the " I will personally follow up on the order" by Doug no longer applies. I wonder who I should call if the order is not completed by next week!!!