VCCA Home Forums TECHNICAL - 1945 AND NEWER 1990-Current 2009 silverado aluminum wheels

Yes, familiar with liquid deicer (brine).

Brine gets into the cracks and crevices of the vehicle, even better.

I called C.C.S. today as I had not heard back from them and they advised they were waiting for a response from the dealer. If they do not hear back by Friday 12-5 they will call again.

Thanks for the update. Waiting for dealer / service input on the wheels is unclear, but follow the process.

Still hope you get a happy ending.

I don't know if C.C.S. contacted the dealer or not but they certainly did not contact me. I will give them another call on Monday 12/8.

Sorry to hear the follow through by C.C.S. is less than acceptable for any of us.

In the past, but not knowing todays criteria, C.C.S. staff were folks in an "entry level position" with GM.

Good for the staffers, knowing they got a job with GM, but not so good for the customer, looking for an answer.

Recently I contacted C.C.S. because of a problem, AFTER recall work was performed on my 2006 TrailBlazer.

The staffer at C.C.S. told me the AFTER EFFECT problem was due to the fact that part # XYZ was installed.

Problem is, part # XYZ is the part that was the fix for the recall.

In the end, all was fixed correctly, but, in my case, C.C.S. added much confusion and aggravation to the situation.

As I get older, why is it everyone I speak to, in these situations, sounds like and acts like they're 12 years old ? Maybe they are.

It amazes me that customer service has sunk to the bottom of the barrel. I don't know of a faster way to convince people to deal with another company than screw them over when they have a problem. Trying to talk to a foreigner is the worst.

When I dealt with GM as a supplier 40 years ago, I could tell that the management was leading them to destruction. We never had a problem with our peers but when an upper manager joined the group we were treated like the enemy not a partner.

I bought a new '66 Tempest OHC 6. It had a known soft cam problem (not known to me until later). I took it back to the dealer over 10 times and they messed with it. Even talked to the area rep. After I wrote them a letter threatening to park it in John Delorean's spot on the next Monday morning the car got miraculously fixed. Never bought another new Pontiac.

I first spoke with a staffer who took all the information and then she turned me over to a "supervisor" who is who I have been in contact since. I really think this truck wants me to trade. A few weeks ago an emissions solenoid quit so I had that replaced. Last week I had to replace the R.H.outside mirror as it lost the battle with a mailbox. I changed the mirror myself which was a fairly simple task thanks to youtube. Not cheap though as its powered-heated-and has the turn signal built in. Around $400 by the dealer , but with my previous employer contacts and discount was able to do it for $184.29. When I got in the truck to bring it into my garage the check engine came on and has stayed on since. I'm hoping it's the same emissions solenoid as that at least would be covered by warranty. Anyone want to place a wager? My wifes car (Honda) on the otherhand only visits the dealer once a year for service. Even got a CALL the other day from the dealership to check on the vehicle status as they had not seen me in a while. I explained that it still had a few more miles to go before it will be due as my wife only puts on 5000 miles a year.

Your adventures should like the ongoing story with my 2006 TrailBlazer.

But, what the heck, no reason for us to complain.

GM has only had 79 recalls THIS YEAR ...... no wonder they don't have time to finish your complaint in a satisfactory manner.

When I was with Chevy, I had 24 hours to resolve a C.C.S. complaint OR ELSE THE GODS OF C.C.S. would be up my backside, in a PRONTO like fashion.

Times have changed.

I think its more like the DEVILS of C.C.S. I went 10 years without a modern GM vehicle simply because they refused to help on an emissions problem because I was 179 miles past the warranty limit even though still in the time limit. I do like the handling etc of my Silverado but I also liked my prior tow vehicle and it served me well.

179 miles over is unforgiveable on the part of GM.

I have NEVER been anything but a Chevy guy. I had the opportunity to drive a F150 a year or so back. Rode nice, handled nice, seats felt like I was sitting in the living room.

PLUS Ford is not having RECALL FEVER either!

I spoke with C.C.S. today and they were still waiting to hear from the dealer where I purchased my truck. I asked why and was told they needed the price for them to change out the wheels before they could make a decision on participating. I went to the dealership and got a quote and called them back and was told that I should have a response in 24 hours.

Hope you get the wheels fixed/replaced with the Generals nickel.

I have to say C.C.S. and the dealership have really dropped the ball on this one, if they (C.C.S) were attempting to even come close to customer satisfaction.

No reply today. I called and got voice mail and left a message. So far the only positive result of this venture is that while visiting the dealership to get a quote I ran into the former parts manager (now retired) that I dealt with when I worked for a truck dealership. He has a really nice 57 hardtop that he bought new and it has never been restored.

You're a patient man.

Hey, they could have said NO from the start... I look at that as a positive sign there

I'm hoping persistence will pay off. When I left the message on Tuesday I explained I would not be available on Wednesday after 12:00 AM. hoping to receive a call in the early AM. I called at 11:30 to reach the supervisor but was unable to do so-voice mail again-so I spoke with someone else. She checked on my case report and advised I was scheduled for a call at 2:00 PM. which is just about the time the anesthesiologist would turn the lights out. I will see what happens today but am not expecting a positive conclusion. With this type of service? its easy to understand why GM has so many problems. What should have taken minutes to resolve has probably already cost them more than what my wheels are worth not to mention the poor publicity.

John, I do not consider indecision and procrastination as a positive. A quick no would have saved time and effort for all. I am retired so I do have time to follow up, but I hope they reach a conclusion before I can no longer drive due to old age.

I finally got a reply today and the answer was there would be no assistance from Chevrolet due to the fact that warranty on the wheels was three years. I can't believe it took ten days to reach that conclusion.

I sent you a reply, then it was deleted/scrubbed/erased, but not by me.

Bottom line is ...... with 79 recalls this year alone, perhaps GM IS tightening their belt buckle on out of warranty authorizations.

A BETTER way to watch dollars at the GENERALS' STORE is to provide a quality product, from the get-go, eliminating the need for "out of warranty repairs".

Sad that they play games for 10 days, only to tell you what the factory warranty is. Poor way to approach customer retention.

Let us not forget the C.C.S. guy who told me the reason for my part failure AFTER a recall was performed, was because of the recall part that was installed.

Do ya want me to believe ANYONE is overseeing the C.C.S. folks ???

You must have posted just as the server was taken offline for the changeover. I was not impressed with the process. The representative I spoke with while a supervisor seemed to have no knowledge of automotive technology and no authority to make any kind of decision or even understand the complaint. If they would just look at things from the customers point of view perhaps they could improve their product and service.

Yes, I agree with your comments.

Don't know when the change occurred, but, as you said, the LACK of automotive knowledge is now there within C.C.S., something relatively new for C.C.S. In days gone by, the C.C.S. was a graduate of G.M.I., with a fistful of knowledge to share. Not anymore.

In my case with C.C.S., the recall was a window switch issue. A plastic cover was installed (a mickey mouse remedy)to keep water off the window switch, much like an umbrella.

After the recall, the $400 switch, yes $400, stopped working. The C.C.S. guy blamed the malfunction of the switch on the plastic cover, stating it should not have been installed, yet the recall clearly states to install the plastic cover.

I talk about this over and over because it was amazing to hear, much like a fiction story that was actually non fiction.

I did finally get my $400 switch from GM, but only after I paid a $50 co-pay.

Guessing my 35 years with these guys didn't amount to much.

This switch deal was an amazing adventure. Like watching Steve Martin or Cheech and Chong ..... but this C.C.S. deal was not using actors, only poorly informed employees.