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Joined: Nov 2001
Posts: 5,906 Likes: 8
Former ChatMaster ChatMaster - 5,000
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Former ChatMaster ChatMaster - 5,000
Joined: Nov 2001
Posts: 5,906 Likes: 8 |
Yes.. I didn't realize the irony of that until just now. It has NOT been a network problem.... We are getting slammed with repeated requests to our server. Last night one address was hitting us over 100 times a minute. THAT's why you all have seen the sluggish performance.
Now -- with this new company providing the network "connectivity" for us, they also offer some really great Spamming protection. So, not only did they reduce the number of "hops" that each of you need to get to the VCCA server, but they also are filtering out some more of the "bad guys".
I've got my fingers crossed. Lord knows, that my eyes are already crossed -- this has been a tough one to resolve. It just shows that our site is high-profile enough to get the extra attention from the spammers around the world.
Bill Barker
Previous VCCA CHAT Administrator
(VCCA Member: 9802)
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Joined: Jan 2002
Posts: 1,069 Likes: 9
ChatMaster - 1,000
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ChatMaster - 1,000
Joined: Jan 2002
Posts: 1,069 Likes: 9 |
I have been saying I haven't had any of the problems others have been having. Yesterday it locked up and I couldn't get back on in the morning. Also had trouble getting on last night. No problems today.
1946 Chevy 3100 1/2 Ton Pickup Purchased 11/18/17 Sold 9/20
1948 Chevy Fleetmaster Coupe, Purchased 6/20/2010
1965 Chevy ll 350 Purchased Feb 2021. 3-speed Saginaw Hurst Floor Shifter 3.08 Rear End
2019 Ford Ranger Lariat Super Crew
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Joined: Nov 2001
Posts: 5,906 Likes: 8
Former ChatMaster ChatMaster - 5,000
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OP
Former ChatMaster ChatMaster - 5,000
Joined: Nov 2001
Posts: 5,906 Likes: 8 |
The latest (and apparently MOST SUCCESSFUL) change was made just after midnight last night (about 23 hours ago). So all performance observations from BEFORE that are now irrelevant. This is a new era.  Please reset your clocks!! I just blocked a guy who accessed our server 49 times in 13 seconds (just a few minutes ago). The good news is that he was one of only THREE "bad guys" that I saw in the log files. That's down from about 20 to 30 yesterday.  
Bill Barker
Previous VCCA CHAT Administrator
(VCCA Member: 9802)
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Joined: Nov 2001
Posts: 29,863
Tech Advisor ChatMaster - 25,000
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Tech Advisor ChatMaster - 25,000
Joined: Nov 2001
Posts: 29,863 |
The Mangy Old Mutt
"If It's Not Junk.....It's Not Treasure!"
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Joined: Nov 2001
Posts: 5,906 Likes: 8
Former ChatMaster ChatMaster - 5,000
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OP
Former ChatMaster ChatMaster - 5,000
Joined: Nov 2001
Posts: 5,906 Likes: 8 |
Yep... confirmed.
I went through the logs and found a 29 minute blank spot.
Just posted a trouble ticket.
Also I added another 1,000 IP addresses last night to our BAN file. It appears to be working very nicely. The total traffic volumes to our server has dropped significantly.
Bill Barker
Previous VCCA CHAT Administrator
(VCCA Member: 9802)
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Joined: Nov 2001
Posts: 29,863
Tech Advisor ChatMaster - 25,000
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Tech Advisor ChatMaster - 25,000
Joined: Nov 2001
Posts: 29,863 |
The Mangy Old Mutt
"If It's Not Junk.....It's Not Treasure!"
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Joined: Nov 2001
Posts: 5,906 Likes: 8
Former ChatMaster ChatMaster - 5,000
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OP
Former ChatMaster ChatMaster - 5,000
Joined: Nov 2001
Posts: 5,906 Likes: 8 |
Yep, they've come back to me now. They said that during the backup of the entire server (of which we are ONE client), they noticed an abnormally high use rate. To protect everyone's data integrity, and to prevent the server from crashing - they shut down OUR virtual server and allowed the backups to complete.
I've posted a follow-up note back to them. I won't repeat it here, but it is letting them know that we can't continue with this kind of poor performance.
Bill Barker
Previous VCCA CHAT Administrator
(VCCA Member: 9802)
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Joined: Nov 2001
Posts: 29,863
Tech Advisor ChatMaster - 25,000
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Tech Advisor ChatMaster - 25,000
Joined: Nov 2001
Posts: 29,863 |
The Mangy Old Mutt
"If It's Not Junk.....It's Not Treasure!"
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Joined: Nov 2001
Posts: 19,758 Likes: 64
ChatMaster - 15,000
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ChatMaster - 15,000
Joined: Nov 2001
Posts: 19,758 Likes: 64 |
It is 8:55 PM CDT. Approx. 20 minutes ago for about 10-15 minutes I got the timed out error.
How Sweet the roar of a Chevy four!
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Joined: Nov 2001
Posts: 5,906 Likes: 8
Former ChatMaster ChatMaster - 5,000
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Former ChatMaster ChatMaster - 5,000
Joined: Nov 2001
Posts: 5,906 Likes: 8 |
The response from our Host: We are glad to know that you have pro-actively taken the necessary steps to avoid the load issue and other issues in your VPS. As updated earlier, your VPS was causing load as there was weekly backup process running in the server where your VPS is hosted. This is indeed not your fault. We apologize for the inconvenience caused.
Usually we open correspondence ticket to the customers when we suspend an account or VPS, but unfortunately we failed to reach you this time. We understand that suspending your account without prior notification will affect your business. We sincerely apologize for not letting you know about the account suspension. We assure you that we will let you know if any such issue occur in the future. Also, we assure you that we will take necessary steps to ensure that similar incidents will not occur in future.
Bill Barker
Previous VCCA CHAT Administrator
(VCCA Member: 9802)
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Joined: Nov 2001
Posts: 29,863
Tech Advisor ChatMaster - 25,000
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Tech Advisor ChatMaster - 25,000
Joined: Nov 2001
Posts: 29,863 |
Sounds like more excuses from the company. My wife and I have a web site for our old historic house and it is hosted FOR FREE by a company that hosts sites for a multitude of businesses and non-profit organizations, and in the last two years that our web site has been on the Internet it has not been down at all.....not even once. Billy Boy Barker, you have got to be pulling your hair out over these morons. I will say that you are dealing with it well and you seem to have lots of patience with these dudes.   
The Mangy Old Mutt
"If It's Not Junk.....It's Not Treasure!"
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Joined: Jun 2007
Posts: 1,743 Likes: 11
ChatMaster - 1,500
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ChatMaster - 1,500
Joined: Jun 2007
Posts: 1,743 Likes: 11 |
Last night 7/14 @ 9:15 PM EDT chat came to a crawl, then stop. Ran trace at 9:15 and 9:30.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Russell>tracert vcca.com
Tracing route to vcca.com [192.254.182.15]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 244 ms 146 ms 145 ms adsl-98-94-15-1.ags.bellsouth.net [98.94.15.1]
3 23 ms 23 ms 23 ms 70.159.181.15
4 23 ms 23 ms 22 ms 12.81.64.67
5 26 ms 27 ms 26 ms 12.81.105.60
6 38 ms 21 ms 22 ms 12.81.0.13
7 23 ms 22 ms 22 ms 74.175.192.98
8 74 ms 75 ms 75 ms cr1.attga.ip.att.net [12.122.117.26]
9 74 ms * 76 ms cr2.dlstx.ip.att.net [12.122.28.174]
10 * 77 ms * cr2.la2ca.ip.att.net [12.122.28.178]
11 71 ms 71 ms 71 ms 12.122.104.69
12 * * * Request timed out.
13 198 ms 206 ms 207 ms border1.te4-1-bbnet2.lax012.pnap.net [216.52.255
.99]
14 69 ms 71 ms 74 ms acedc-5.border10.lax.pnap.net [63.251.209.206]
15 150 ms 116 ms 104 ms ve56.ar04.prov.acedc.net [199.58.196.81]
16 108 ms * 109 ms rtr-a.unifiedlayer.com [199.58.199.114]
17 106 ms 107 ms 106 ms 192.254.182.15
Trace complete.
C:\Users\Russell>
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Russell>tracert vcca.com
Tracing route to vcca.com [192.254.182.15]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 244 ms 146 ms 145 ms adsl-98-94-15-1.ags.bellsouth.net [98.94.15.1]
3 23 ms 23 ms 23 ms 70.159.181.15
4 23 ms 23 ms 22 ms 12.81.64.67
5 26 ms 27 ms 26 ms 12.81.105.60
6 38 ms 21 ms 22 ms 12.81.0.13
7 23 ms 22 ms 22 ms 74.175.192.98
8 74 ms 75 ms 75 ms cr1.attga.ip.att.net [12.122.117.26]
9 74 ms * 76 ms cr2.dlstx.ip.att.net [12.122.28.174]
10 * 77 ms * cr2.la2ca.ip.att.net [12.122.28.178]
11 71 ms 71 ms 71 ms 12.122.104.69
12 * * * Request timed out.
13 198 ms 206 ms 207 ms border1.te4-1-bbnet2.lax012.pnap.net [216.52.255
.99]
14 69 ms 71 ms 74 ms acedc-5.border10.lax.pnap.net [63.251.209.206]
15 150 ms 116 ms 104 ms ve56.ar04.prov.acedc.net [199.58.196.81]
16 108 ms * 109 ms rtr-a.unifiedlayer.com [199.58.199.114]
17 106 ms 107 ms 106 ms 192.254.182.15
Trace complete.
C:\Users\Russell>
Is this more of the same or different???????
Russell #38868
'48 4 door Fleetline
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Joined: Nov 2001
Posts: 5,906 Likes: 8
Former ChatMaster ChatMaster - 5,000
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OP
Former ChatMaster ChatMaster - 5,000
Joined: Nov 2001
Posts: 5,906 Likes: 8 |
Thanks Russell. It's more of the same. Your trace reports show me that "most" of the network hops were doing their thing in good time. Once in a while, one leg was excessively slow -- but they still managed to complete the task. I received more feedback from the HOST. I'll post some of it here for everyone to read. We understand your concern. We have a weekly backup system which usually runs on every Sunday 12 AM (EDT). Since the weekly backup is running, there will be some temporary load issues in the server and this leads to the slow down. Some of the VPS in the servers are also running individual backups in the same time which is also reason for the load issues. We have notified this issue to those customers inorder to avoid such issue in future. Also we have stopped the containers that were causing the load on the hardware node temporarily so that to stabilize the hardware node. Unfortunately, your container was also one among them.
Since the load spike was abnormal at the hardware node we were unable investigate the exact reason for the load issue in your VPS in detail at that time. That is the reason why we have temporarily stopped your VPS.
We have scheduled the weekly backup on weekend so that to avoid the load issues during business hours. Also, we assure you that we will take necessary investigation steps to ensure that similar incidents will not occur in future. Let us know if you have any queries.
Bill Barker
Previous VCCA CHAT Administrator
(VCCA Member: 9802)
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Joined: Nov 2001
Posts: 29,863
Tech Advisor ChatMaster - 25,000
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Tech Advisor ChatMaster - 25,000
Joined: Nov 2001
Posts: 29,863 |
The Mangy Old Mutt
"If It's Not Junk.....It's Not Treasure!"
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Joined: Dec 2001
Posts: 10,379 Likes: 1
Technical Advisor ChatMaster - 10,000
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Technical Advisor ChatMaster - 10,000
Joined: Dec 2001
Posts: 10,379 Likes: 1 |
I just logged on at 11:37PM  
RAY Chevradioman http://www.vccacolumbiariverregion.org/1925 Superior K Roadster 1928 Convertible, Sport, Cabriolet 1933 Eagle, Coupe 1941 Master Deluxe 5-Passenger Coupe 1950 Styleline Deluxe 4-Door Sedan 1950 Styleline Deluxe Convertible 2002 Pontiac, Montana, Passenger Van 2014 Impala, 4-Door Sedan, White Diamond, LTZ 2017 Silverado, Double Cab, Z71, 4X4, White, Standard Bed, LTZ If you need a shoulder to cry on, pull off to the side of the road. Death is the number 1 killer in the world.
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Joined: Nov 2001
Posts: 29,863
Tech Advisor ChatMaster - 25,000
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Tech Advisor ChatMaster - 25,000
Joined: Nov 2001
Posts: 29,863 |
The Mangy Old Mutt
"If It's Not Junk.....It's Not Treasure!"
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Joined: May 2005
Posts: 1,295 Likes: 2
ChatMaster - 1,000
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ChatMaster - 1,000
Joined: May 2005
Posts: 1,295 Likes: 2 |
Maybe someone should ask, How much more ( MONEY ) will it take to make this slow down go away ? It's the  way is it not. 
p.k.
1956 BEL AIR 2 DOOR HARDTOP
I've spent most of my money on Booze,Women and mechanical things. The rest I just Wasted........
Remember , I'm not Always Right. But I'm Never Wrong !
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Joined: Nov 2001
Posts: 5,906 Likes: 8
Former ChatMaster ChatMaster - 5,000
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Former ChatMaster ChatMaster - 5,000
Joined: Nov 2001
Posts: 5,906 Likes: 8 |
Here's the reply from our Hosting company. It is the same that I've been saying all along. Just telling me that there's an outage isn't good enough. You need provide "supporting evidence"... I think that when I get a few minutes that I'll lock this thread and start a new one with FULL DETAILED INSTRUCTIONS ON HOW TO REPORT AN OUTAGE. [[And -- in the meantime, I'll going to look at a different Hosting company.]] From our HOST:
We are sorry for the inconvenience caused to you. We understand your concerns.
We have checked the logs for the outage that you have mentioned, but unfortunately we could not find any. Kindly note that these kind of issues can only be troubleshooted on a real time basis. Presently we have checked and confirmed that there is no issue with your VPS. Also we have checked and confirmed there is no spamming in the server.
If the issue happens in future, kindly let us know so that we can investigate further. Now just so you know, I feel that same way as you. <Self Deleted> jury case in Florida. That's it. 
Bill Barker
Previous VCCA CHAT Administrator
(VCCA Member: 9802)
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Joined: May 2002
Posts: 6,149 Likes: 42
ChatMaster - 6,000
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ChatMaster - 6,000
Joined: May 2002
Posts: 6,149 Likes: 42 |
I have noticed the continuation of the slow downs from here but as everyone up there is reporting them rather than slow things down more have refrained from saying anything.
Tony
1938 1/2 ton Hope to drive it before I retire
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Joined: Nov 2001
Posts: 29,863
Tech Advisor ChatMaster - 25,000
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Tech Advisor ChatMaster - 25,000
Joined: Nov 2001
Posts: 29,863 |
The Mangy Old Mutt
"If It's Not Junk.....It's Not Treasure!"
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Joined: Nov 2001
Posts: 5,906 Likes: 8
Former ChatMaster ChatMaster - 5,000
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OP
Former ChatMaster ChatMaster - 5,000
Joined: Nov 2001
Posts: 5,906 Likes: 8 |
I've been online with the HOST for the past hour. Couldn't get access to the web page nor the Chat page.
Slowdown was approximately 8:30 pm until 9:45 pm PDT - 7/31 Wednesday.
Did anyone else experience this?
Bill Barker
Previous VCCA CHAT Administrator
(VCCA Member: 9802)
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Joined: Nov 2001
Posts: 29,863
Tech Advisor ChatMaster - 25,000
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Tech Advisor ChatMaster - 25,000
Joined: Nov 2001
Posts: 29,863 |
Yes.....I had the same problem. We have been going through this for months now. Looks like more of the same crap.
The Mangy Old Mutt
"If It's Not Junk.....It's Not Treasure!"
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Joined: Nov 2001
Posts: 19,758 Likes: 64
ChatMaster - 15,000
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ChatMaster - 15,000
Joined: Nov 2001
Posts: 19,758 Likes: 64 |
Sorry Bill,
Most of us east of the Rockys were in bed by 10:30 CDT.
How Sweet the roar of a Chevy four!
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Joined: Jun 2007
Posts: 1,743 Likes: 11
ChatMaster - 1,500
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ChatMaster - 1,500
Joined: Jun 2007
Posts: 1,743 Likes: 11 |
Tried to get here at 11:10 AM to 11:30 AM EDT, NO GO.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Russell>tracert vcca.com
Tracing route to vcca.com [192.254.181.32]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.32.76.1
2 17 ms 11 ms 18 ms static.65-33-221-209.pineland.net [209.221.33.65
]
3 2 ms 2 ms 2 ms 192.168.109.254
4 2 ms 2 ms 2 ms 192.168.4.1
5 11 ms 11 ms 11 ms gi2-15.mag01.atl04.atlas.cogentco.com [38.122.46
.125]
6 11 ms 11 ms 11 ms te0-7-0-5.ccr21.atl04.atlas.cogentco.com [154.54
.85.234]
7 11 ms 11 ms 22 ms be2036.mpd21.atl01.atlas.cogentco.com [154.54.3.
173]
8 40 ms 28 ms 28 ms te0-0-0-17.ccr22.ord01.atlas.cogentco.com [66.28
.4.1]
9 41 ms 29 ms 38 ms te0-1-0-0.ccr22.ord03.atlas.cogentco.com [154.54
.6.234]
10 28 ms 38 ms 28 ms te2-1.mag01.ord03.atlas.cogentco.com [154.54.40.
174]
11 28 ms 31 ms 28 ms te2-1.ccr01.ord12.atlas.cogentco.com [154.54.86.
162]
12 28 ms 28 ms 40 ms 38.88.42.38
13 73 ms 74 ms 75 ms ve58.ar04.prov.acedc.net [199.58.196.85]
14 258 ms 164 ms 69 ms rtr-a.unifiedlayer.com [199.58.199.114]
15 68 ms 68 ms 81 ms 192.254.181.32
Trace complete.
C:\Users\Russell>
Russell #38868
'48 4 door Fleetline
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Joined: Nov 2001
Posts: 29,863
Tech Advisor ChatMaster - 25,000
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Tech Advisor ChatMaster - 25,000
Joined: Nov 2001
Posts: 29,863 |
At 8:00 AM PDT I was on the site. I hit "refresh" to see any new posts and I was no longer able to get the site to load. The downtown time for me was from 8:00 AM until 9:24 AM PDT. Seems like the VCCA is paying good money for a lot of downtime from these dudes.
The Mangy Old Mutt
"If It's Not Junk.....It's Not Treasure!"
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