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Joined: Feb 2002
Posts: 619
Oil Can Mechanic
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OP
Oil Can Mechanic
Joined: Feb 2002
Posts: 619 |
May 17th I ordered some moulding clips from these people.
May 24th I had to call THEM, to see what the hold-up was??
I was informed one clip was out of stock, and that I would recieve my order next week.
Now today June 7th I had to call THEM again to see what was wrong now? I was told the clip was still out of stock.
Now I would not have minded if someone had "CALLED ME" just to let me know what was going on.
I cancelled the order. What pathedic customer service this vender provides.
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Joined: Dec 2001
Posts: 2,142 Likes: 3
ChatMaster - 2,000
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ChatMaster - 2,000
Joined: Dec 2001
Posts: 2,142 Likes: 3 |
I have dealt with them for over 20 years and found the service to be fantastic
John
John
1954 Belair Sport Coupe
1960 2 door Impala Hardtop 348/340HP 4spd
1962 2 door Impala Hardtop 409/409 4spd
1962 2 Door Biscayne Sedan 327/250 Auto
1977 Monza Mirage 305 4 Speed
1988 Celebrity Wagon
2018 GMC Sierra 2500 HD Diesel
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Joined: Feb 2002
Posts: 619
Oil Can Mechanic
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OP
Oil Can Mechanic
Joined: Feb 2002
Posts: 619 |
Yea, I thought so too. They came very highly recomended, but the service was,what it was. I run an automotive repair facility, and if I treated my customers like that, I would be out of business in days...
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Joined: Nov 2003
Posts: 2,576 Likes: 2
ChatMaster - 2,000
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ChatMaster - 2,000
Joined: Nov 2003
Posts: 2,576 Likes: 2 |
are you referring to Restoration Supply in Windbur, pa? if so, i've never had a problem with their services/parts. mike
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Joined: Feb 2002
Posts: 619
Oil Can Mechanic
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OP
Oil Can Mechanic
Joined: Feb 2002
Posts: 619 |
That is exactly who I am posting about! I cannot comment on the quality of there parts. As I could not recieve a part from them in almost a months time. Not even the coutesy of a phone call to explain what was going on? wish could have experienced some that 20yrs of good service?
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Joined: Dec 2005
Posts: 1,136
ChatMaster - 1,000
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ChatMaster - 1,000
Joined: Dec 2005
Posts: 1,136 |
Sarge, maybe it was just a fluke with your order or a new person working there; it might help both you and them if you email the boss there and explain the problem you had with their lack of service.
Sounds like a company that had/has a good reputation with some others and maybe they would like to have a chance to make things right with you.
They should know they have a problem with customer communications that needs to be fixed. IMHO
People are like a box of chocolates you never know what you are going to get...
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